Stephen Burkhalter

Raleigh-Durham-Chapel Hill Area
Email: stephen.burkhalter@outlook.com
LinkedIn: www.linkedin.com/in/stephen-burkhalter

Professional Summary

Experienced IT Analyst providing expert-level support in systems management, infrastructure reliability, and web development. Skilled in cross-platform support for Windows, macOS, and Linux. Adept at deploying virtualization, automation, and AI-powered solutions to enhance operational efficiency and end-user experience. Thrive in hybrid work environments requiring independent remote support, self-managed project execution, and strong planning and organizational skills.

Technical Skills

• Operating Systems: Windows 10/11, Windows Server 2019/2022, macOS, Linux (AlmaLinux)
• Tools & Platforms: SCCM/MECM, JAMF, VMware, Hyper-V, VirtualBox, ServiceNow, BigFix, Google Workspace
• Web Development: PHP 8, Python 3, MySQL, JavaScript, jQuery, Apache, Drupal 7/9/10, WordPress
• Remote Access: Microsoft RDP, ControlWise Control, VNC
• Other: Active Directory, Microsoft RemoteApp, Network Printing (Direct/ePrint), SSO Support (Shibboleth, Duo, Keys)
• AI/ML: Prompt Engineering, AI Agents, AI Development, ML, LLMops

Professional Experience

Duke University – IT Analyst
2007-2025
Trinity Technology Services – Department of Economics

• Delivered Tier 1–3 support to over 200 faculty, staff, and students
• Administered cross-platform environments and managed complex infrastructure
• Led workflow automation initiatives for remote continuity
• Managed virtualization tools and provided remote research access (Windows VMs, RemoteApp)
• Supported Duke Compute and Economics Clusters
• Developed internal tools and migrated documentation to modern CMS platforms
• Applied AI workflows to improve support efficiency

Key Projects:

• Hosted services on AlmaLinux with Apache and MariaDB
• Built Course Scheduler and Teaching Matrix tools
• Migrated documentation from Drupal 7 to 9/10 and transitioned support site to WordPress

Journal of Politics & Society – Web Developer / IT Support
June 2020 – Present

• Maintained and secured AlmaLinux-hosted website using WHM and cPanel
• Managed MySQL database for academic paper submissions
• Led redesign project to modernize the platform and integrate AI tools

Education

West Liberty University
Bachelor’s Degree in Business Administration and Management

Valencia College
Associate’s Degree in Computer Programming

Certifications

• Learning Python
• Prompt Engineering (Coursera)
• Learning System Center Configuration Manager
• Python Data Analysis